SHIPPING POLICY
I do my best to ship all pieces in their own custom built packaging. USPS has been the best service for shipping feathers, they keep close tracking and have an option to keep everything handled by hand and no machines.
shipping is priority two day but sometimes depending on location can take up to 3 days.
RETURN POLICY
Returns are only accepted if the item arrives damaged. I do my best but sometimes mishaps happen. I will coordinate with my framer, and get you a new frame, and possibly repaint your feather if it was damaged at no cost to you.
PAYMENT METHOD
My main method and best method for taking payments is via PayPal. My PayPal email is Whitetailstudios@gmail.com i require a 50.00 deposit to hold your spot in line. Please use friends and family tab to ensure no fee is included in your purchase.
if you choose to use another form of payment, such as a personal check, please clear it with me first.
deposit information
customer terms
please be aware of our deposit policy. you will be required to place a deposit if you are doing a custom order, 50.00 is the deposit amount for wildlife feathers
100.00 for any custom pet, or portrait feathers
200.00 for any fan custom work
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The price agreed with the artist will not change once the deposit has been paid unless otherwise agreed between the customer and the artist that potential changes could occur
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Note to Customers
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The customer will pay the final balance once the artwork has been completed. The buyer will forfeit the non-refundable deposit should they choose not to proceed with the order.
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The customer will respect the artist’s creative process, style and technique as part of the artistic process involved in the creation of the commission. The buyer will accept the artist’s freedom of expression in accordance with their practice. By paying the deposit the customer confirms that they base their decision to proceed with the commission on the artist’s body of work presented to the customer at the time of requesting the commission.
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You are not obliged to proceed with the commission until you have paid the deposit
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The customer (the “buyer”) will provide all necessary information (including images where applicable) in order for the artist to agree a timeline, a scope and a fixed price for the commissioned artwork.